FAQ

FREQUENTLY ASKED QUESTIONS

 

Do you have a "No Hassle Refund" or "Easy Returns" Policy? YES


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

How are you able to provide such affordable prices?

We simply work direct with manufacturers, distributors, clearance warehouses, designers, craftsman and artisans. We bypass the middleman.  We also don't have huge retail space where we pay high rent or spend lots of money on a huge advertising budget. 

 

When are orders filled?

Orders are filled within 48 hours of being received.

 

Can I check the status of my order?

Yes, we deliver through USPS, UPS, FedEx, DHL and many other mail carriers which provide tracking numbers for your order. All tracking numbers and information are provided in 4 - 8 days of purchase.

 

Where do you ship a customer's order from?

We have three fulfillment warehouses we ship products from - US, UK and Asia. When a product inventory at one warehouse is almost sold out, we will access another location. 

 

How long does delivery take?

US orders ship by e-packet, which is a US postal service product.US orders usually take between 10 to 15 working days to arrive at their destination, but can take longer from time to time.

Worldwide orders ship by EMS. International orders most often take between 14 to 18 working days to arrive at their destination, but sometimes take up to 20 days depending on where you are in the World. Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 20 days to arrive.

 

How often are products updated or changed?

Our store products are updated every 6-8 weeks. We are constantly getting new products to enhance your style. Many of our items sell quickly, so shop today because that sought after item may not be there tomorrow.

  

Do you deliver products internationally?

Yes, we offer absolutely FREE world wide delivery.

 

What types of payments do you accept?

We accept VISA, MASTERCARD, AMEX, DISCOVER, APPLEPAY.